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To reach our customer care team directly at support@vloure.com — please include your name and order number in your message.
Find answers to our most frequently asked questions
Shipping & Returns
What if it doesn’t work for me?
At Vloure, your satisfaction is our utmost priority. We have a 30-day return policy so you can experience our exceptional essentials for yourself with no worries about being stuck with something you don't love.
To start a return simply email our customer care team directly at support@vloure.com.
How long does shipping take?
Total estimated delivery is 6–14 business days: 1–3 business days to process your order, plus 5–11 business days in transit. Orders placed before 5:00 PM EST begin processing the same day, and orders after that start the next business day. Business days are Monday through Friday and don't include weekends or holidays.
Learn more about our shipping policy here.
How much is shipping? Where do you ship to?
At this time we only ship to the US. We are pleased to offer free tracked shipping on all orders
Learn more about our shipping policy here.
How can I track my order?
Orders placed before 5:00 PM EST begin processing the same day; orders after that start the next business day. Processing takes 1–3 business days, and once your order ships we'll email you a tracking number. You can also check your status anytime on our Order Tracking Page using your order number and the email you used at checkout.
My jewelry arrived damaged, what are my options?
If your item arrived defective or tarnished on arrival, email us at support@vloure.com within 30 days of delivery with your order number and a photo. We'll cover return shipping and send you a replacement or full refund.
My package was marked delivered but I haven't received it.
We're sorry to hear that. Carrier delivery scans can occasionally be recorded a day or two before the package physically arrives, so we recommend waiting one additional business day and also checking around your property, with neighbours, or in any secure parcel areas.
If your package still hasn't turned up, please email us at support@vloure.com, with your name and order number as soon as possible and we'll open an investigation with the carrier to get this resolved for you.
Product Information
Will my jewelry tarnish or turn my skin green?
We use high-quality plating and protective coatings designed to resist tarnishing and prevent skin discoloration. With proper care, your pieces will maintain their shine and color for a long time.
We stand by the quality of our jewelry. If your piece tarnishes or fades, we’ll make it right. Simply email a photo of the item and your order number to support@vloure.com, and we will arrange a replacement or store credit.
How should I care for my jewelry?
To keep your pieces looking new, we recommend avoiding contact with perfumes, lotions, and water. Simply wipe your jewelry with a soft cloth after wearing to remove any oils or residue.
What is your jewelry made of?
Our stainless steel pieces are hypoallergenic and safe for sensitive skin. If you have a known metal allergy, check the material listed on the product page before ordering and reach out if you're unsure. We can't guarantee every piece will suit every skin sensitivity.
Is the jewelry waterproof?
Our pieces are water-resistant, so everyday contact with water won't damage them — rain, handwashing, or getting caught in a downpour is no problem. We'd still recommend removing them before swimming or hot tubs, as chlorine and salt water can dull the finish over time.
Vloure is owned and operated by LOOMITY INC.
Address: 4037 Countryside Drive, Brampton, Ontario, L6P 0T4, Canada
Email: support@vloure.com
Support Hours: 9:00AM to 5:00PM (EST) - All inquiries are responded within 24 hours (Monday to Friday). Inquiries sent over weekends or holidays will be addressed on the next business day.